When your order has been placed, you will receive an email confirmation. Once payment has been received (usually the following day) your order will go into our production schedule.

Please allow 15-20 working days for manufacture.

Following despatch, the carrier will call the person of contact and arrange a time for delivery, otherwise you will be notified when your order is ready to be picked up.

There is a minimum order amount of $2000+GST to qualify for (free) shipping. If your order is under this amount, the product will need to be picked up.

 

Delivery

The carrier will call the person of contact and arrange a time for delivery following despatch. Please read the delivery information for more information on the process.

 

Pickup

We will notify the person of contact once the order is complete ready to be picked up.

Our address is:  47 Dalgety Drive, Manukau, Auckland 2104

 

Installation

We ask that you do not book your installation for the same day as delivery as it is prudent to allow for unexpected situations.

 

Pricing

All prices are in New Zealand dollars and exclude GST. GST is added during the checkout process.

Delivery Information

The customer is responsible for checking the product and ensuring that there is no damage. In the event that there is, please contact us within 24hrs.

The delivery paperwork must be signed to verify that everything on the document has been delivered and that the shipment has been received in good condition. It is therefore essential that an authorised person is available on site to check off the delivery and sign for it. The customer is responsible for the security and weather proofing of the goods immediately following delivery.

Please check:-

  • Everything is delivered as per the delivery docket supplied (checked off each item as delivered).
  • Product is in good condition. If cabinets are assembled, check that all surfaces that will be visible after installation are free of dents and scratches.

 

Terms of Sale

These terms and conditions apply if the customer order qualifies for direct delivery.

  • Able-bodied person means someone physically capable to assist in the unloading of the goods.
  • Customer means the person or persons purchasing the kitchen. This includes the customer’s employees, contractors, subcontractors and agents.
  • Delivery person means the person or persons that will deliver the goods.
  • Goods means the purchased kitchen units from Peter Hay Kitchens.
  • Installer means the person or persons who will install the purchased goods.
  • Order means the full item list.
  • Site means the location to which the goods are to be delivered.

 

Delivery

We will deposit your goods at ground level on the delivery site. You must ensure we have clear and safe access for delivery. Please ensure there is a person present at the delivery site who is authorised by you to accept delivery. If there is not, you authorise us to deliver the goods. If our delivery contractor arrives but is unable to deliver the goods you may be required to pay for a re-delivery fee.

The Customer will have an able-bodied person available to assist with the unloading of the goods. If the customer is unable to provide this able-bodied person, Peter Hay Kitchens may provide an able-bodied person at an additional cost if notified at time of order.

Peter Hay Kitchens will not be liable for any loss or claim in the event that Peter Hay Kitchens is unable to supply the goods required, or delay in supplying the goods.

The delivery vehicle in most cases will be a large furniture truck.

 

Returns and Cancellations

We will try and assist you if you wish to cancel your order or return goods unused, but we may require you to pay for the loss we will incur as a result.

Goods which are damaged before delivery to the Customer may be returned for full replacement by quoting the invoice number provided that:-

  • The goods are inspected on delivery and;
  • Peter Hay Kitchens has been notified.

 

Consumer Guarantees Act 1993

Where goods are being supplied for the purpose of a business, the Customer agrees that the Consumer Guarantees Act 1993 will not apply. For all kitchen cabinet purchases online a 10 year warranty will apply, for eveything else purchased online, a 5 year warranty applies.

 

Severability

If any provision of the Terms and Conditions is unlawful, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining terms and conditions.