When your order has been placed, you will receive an email confirmation. Once payment has been received (usually the following day) your order will go into our production schedule.

Please allow 20 working days for manufacture.

Following despatch, the carrier will call the person of contact and arrange a time for delivery, otherwise you will be notified when your order is ready to be picked up.

There is a minimum order amount of $4000+GST to qualify for (free) shipping. If your order is under this amount, the product will need to be picked up.

Delivery Information

The carrier will call the person of contact and arrange a time for delivery following despatch. Please read the delivery information for more information on the process.

Pickup

We will notify the person of contact once the order is complete ready to be picked up.

Our address is:  47 Dalgety Drive, Manukau, Auckland 2104

Installation

We ask that you do not book your installation for the same day as delivery as it is prudent to allow for unexpected situations.

Pricing

All prices are in New Zealand dollars and exclude GST. GST is added during the checkout process.

Delivery

The customer is responsible for checking the product and ensuring that there is no damage. In the event that there is, please contact us within 24hrs.

The delivery paperwork must be signed to verify that everything on the document has been delivered and that the shipment has been received in good condition. It is therefore essential that an authorised person is available on site to check off the delivery and sign for it. The customer is responsible for the security and weather proofing of the goods immediately following delivery.

Please check:-

  • Everything is delivered as per the delivery docket supplied (checked off each item as delivered).
  • Product is in good condition. If cabinets are assembled, check that all surfaces that will be visible after installation are free of dents and scratches.

We will deposit your goods at ground level on the delivery site. You must ensure we have clear and safe access for delivery. Please ensure there is a person present at the delivery site who is authorised by you to accept delivery. If there is not, you authorise us to deliver the goods. If our delivery contractor arrives but is unable to deliver the goods you may be required to pay for a re-delivery fee.

The Customer will have an able-bodied person available to assist with the unloading of the goods. If the customer is unable to provide this able-bodied person, Peter Hay Kitchens may provide an able-bodied person at an additional cost if notified at time of order.

Peter Hay Kitchens will not be liable for any loss or claim in the event that Peter Hay Kitchens is unable to supply the goods required, or delay in supplying the goods.

The delivery vehicle in most cases will be a large furniture truck.

Terms of Sale

These terms and conditions apply if the customer order qualifies for direct delivery.

  • Able-bodied person means someone physically capable to assist in the unloading of the goods.
  • Customer means the person or persons purchasing the kitchen. This includes the customer’s employees, contractors, subcontractors and agents.
  • Delivery person means the person or persons that will deliver the goods.
  • Goods means the purchased kitchen units from Peter Hay Kitchens.
  • Installer means the person or persons who will install the purchased goods.
  • Order means the full item list.
  • Site means the location to which the goods are to be delivered.

Returns and Cancellations

We will try and assist you if you wish to cancel your order or return goods unused, but we may require you to pay for the loss we will incur as a result.

Goods which are damaged before delivery to the Customer may be returned for full replacement by quoting the invoice number provided that:-

  • The goods are inspected on delivery and;
  • Peter Hay Kitchens has been notified.

Consumer Guarantees Act 1993

Where goods are being supplied for the purpose of a business, the Customer agrees that the Consumer Guarantees Act 1993 will not apply. For all kitchen cabinet purchases online a 10 year warranty will apply, for eveything else purchased online, a 5 year warranty applies.

Privacy

Who We Are?

Our website addresses are: https://www.peterhay.co.nz and http://www.3dplanner.co.nz

Privacy Policy

Your privacy is very important to us. At Peter Hay Kitchens Ltd we have a few fundamental principles that we follow:

We do not ask you for personal information unless we truly need it.

Peter Hay Kitchens Ltd operates two websites www.peterhay.co.nz and www.3Dplanner.co.nz It is Peter Hay Kitchens Ltd.’s policy to respect your privacy regarding any information we may collect while operating our websites.

What Personal Data We Collect and Why We Collect It

Like most website operators, Peter Hay Kitchens Ltd collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request.  We will also collect information about customers such as names, contact details, and the address for delivery and installation of products.

This is to assist Peter Hay Kitchens Ltd to complete its contractual arrangements to those customers, and to communicate with our customers and site visitors.

We use this information only for the purpose for which it is collected, and do not pass it on to third parties, other than our business associates who need to know the information in relation to the contractual arrangements that we have entered into; and to comply with the law, or protect our rights.

If you are a registered user of a Peter Hay Kitchens Ltd website and have supplied your email address, Peter Hay Kitchens Ltd may occasionally send you an email to tell you about new products or features, solicit your feedback, or just keep you up to date with what’s going on with Peter Hay Kitchens Ltd and our products.

Payments

If you place an order through our website, and elect to pay by credit or debit card, as opposed to payment by internet bank transfer, your payment will be processed by Windcave (formerly Payment Express).  Windcave is an independent direct payment facility which facilitates electronic payments for debit and credit cards.  When you select payment by debit or credit card, our website will direct you to Windcave to process the payment.  Peter Hay Kitchens Limited never obtains your credit or debit card details; these are given by you solely to Windcave; which then ensures that the payment debited from your card is directed to Peter Hay Kitchens.  Windcave’s privacy policy can be viewed at https://sec.windcave.com/pxmi3/privacy-policy

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Peter Hay Kitchens Ltd uses cookies to help Peter Hay Kitchens Ltd identify and track visitors, their usage of Peter Hay Kitchens Ltd website, and their website access preferences. Peter Hay Kitchens Ltd visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Peter Hay Kitchens Ltd’s websites, with the drawback that certain features of Peter Hay Kitchens Ltd’s websites may not function properly without the aid of cookies.

Business Transfers

If Peter Hay Kitchens Ltd or substantially all of its assets were sold, user information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of Peter Hay Kitchens Ltd may continue to use your personal information as set forth in this policy.

Severability

If any provision of the Terms and Conditions is unlawful, void, or for any reason unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining terms and conditions.