Frequently Asked Questions
What hours are you open?
We are open to the public Monday to Friday, from 8 am to 5 pm and Saturday’s from 9 am to 1.30 pm.
Are you open Sundays?
Where is your factory?
We are located at 47 Dalgety Drive, Wiri, Auckland.
Where can we see your product?
We have a showroom located at 47 Dalgety Drive, Wiri, Auckland. We would be happy to help.
Do your cabinets come with a warranty?
Yes, they do. We offer a 5-year manufactures warranty. Our Hardware features a life-time warranty.
What are your lead-times?
Our target goal for ONLINE ORDER manufacturing is 15 working days. This is 15 working days, to deliver you a truly amazing ADVANCED DIY kitchen or laundry. Given we offer over 40 colours, we think this lead-time is very good. All orders, big or small, run on the same lead-time system.
Can I get a discount?
What is the FREE SHIPPING option?
We offer FREE SHIPPING on all orders $4000.00 + GST and above. For all other shipping quotes, simply send us an email email@example.com with what you are wanting to buy, your address and we will come right back to you. You are welcome to collect from our factory. We help for loading and have high bay loading docks.
What happens if something goes wrong during the delivery?
You can refer to our ORDERS & DELIVERY Page for what to do.
Do you offer an installation service? For our Online offer, we don’t offer an installation service. You could use our INSTALLATION guide to DIY the install. We might be able to help you with contractors in some parts of the country.
Do you make Bench Tops?
No. We do however have a fabulous network of FABRICATORS around the country who can help you.
Can you make replacement doors only for me?
No sorry. Our manufacturing plant is set up as to only produce full cabinets.
Do you make one-off custom cabinets?
Again, like replacement doors, our plant is set up as to produce full kitchen orders only.
Is your ONLINE Offer the same as the offer you supply to PlaceMakers?
In short, no. Our cabinets ONLINE differ in technical specifications, cabinet sizing and our functional hardware program.
Do you have a design service?
If you purchase through our PRIVATE KITCHEN offer, you get the full design, manufacture and installation package as standard. If you purchase ONLINE, we can help advise on your plan, however, we don’t create any drawings for you. You can use our very easy to use ROOM PLANNER tool, to create the drawings required.
Can you supply colour samples?
For all MELTECA Colour Samples, you can use the Online Chip Order Service provided by The Laminex Group found here. For all ACRYLIC Colour Samples, you can use the Online Chip Order Service provided by Prime Panels found here.
Do you supply handles with your ONLINE offer?
We have our INTEGRATED HANDLE OPTIONS available online, however, all traditional back fixed style handles you will need to purchase and fit. The reason being is there is simply too many styles, colours and sizes to cover off as an Online offer. We don’t offer PROFILED FRONTS online.