“They are absolutely amazing to work with, extremely patient, knowledgeable and helpful. Great at listening to my ideas, offering suggestions and answering any questions I may have. I will continue to highly recommend Peter Hay Kitchens in the future.”
Our policy on reviews is simple. We only post genuine reviews. Every review below, is either posted on Google, or has been received in person by email.
Dear Peter, after dealing with several of your staff over the course of designing and installing our kitchen, we feel compelled to write to you to commend them on the exceptional customer service we have received. This began with meeting Conni Munoz Lobos when we were starting out, floundering around with ideas but not much knowledge. Her immediate warmth and enthusiasm for our project won us over and we were on our way. Her enthusiasm continued throughout. Her communication was always prompt, her plans accurately and professionally presented, but with the ability to explain the design and construction in simple layman’s terms. We were very honoured to have Phil come to Waiheke for our site measurement. We were once again impressed with his openness and friendliness, along with his professionalism. And lastly, what a delight it was to meet Washfie and Siva. Their work ethic was outstanding, their attention to detail amazing. We felt very privileged to have these young men install our kitchen with such meticulous care and appreciated their enthusiasm and appreciation for our project. Thank you for the lovely bottle of Merlot, which will take place of honour at the christening of our new kitchen. Kind regards, Heather Wackrow & Alastair Russell.
We came across Peter Hay Kitchens online, they seemed like a great option, and it turned out to be true. We designed our own kitchen and with the help of Karl, for some fine-tuning from his years of experience. Our made-to-measure units fit like a dream resulting in the most awesome kitchen we could ever imagine. Definitely recommend them. Alison & Andrew Strother.
Firstly, I have to say how amazing our kitchen is, and it exceeded our expectations. It is very functional and an absolute pleasure to work in. We have loads of storage, particularly with all the drawers we have. I have been dealing with Peter Hay kitchens over the last couple of years, after using several other kitchen companies prior. Karl is absolutely amazing to work with, extremely patient knowledgeable and helpful. He is great and listening to my ideas, offering suggestions and answering any questions I may have. I will continue to highly recommend Peter Hay Kitchens to future clients. I cannot thank Peter Hay Kitchens enough for the fantastic service and advice you provide. E Duncan.
We love our new kitchen! The product looks amazing and service by Karl was outstanding. Karl was very helpful, and the communication was excellent. The whole process from design of the plans to delivery was very smooth and stress free. I would definitely purchase another kitchen from Peter Hay Kitchens and would
highly recommend them to others. Thank you, Karl! Helena Duong.
Bought a kitchen several years ago and it fitted perfectly. Hassle-free and it still looks as new seven years later. Through my own fault, I recently needed a pair of corner hinges. Company (through Helen) only too happy to help and received hinges after only a few days. Excellent customer service and care from Helen and fully recommend this company.Michael McLeish.
Staff and service were great. Answered all my questions. Cheryl Simpson.
Karl and the friendly team from Peter Hay kitchens helped me to realise my dream of a space efficient kitchen and entertainment area for my apartment. Throughout the process communication and advice was excellent. The kitchen was delivered complete and ready for installation which was amazing. I am very happy with the quality of the finished kitchen and managing the project myself was easy. I would not hesitate to recommend Peter Hay kitchen and I will use them again for my next project. Lisa Whyte.
My plumber recommended going to Peter Hay as he has been dealing with them for a long time and found them to have good quality and at reasonable prices. I purchased a laundry cabinet online and picked up from the factory. While there we looked in at the factory shop and saw a very large range that they have there. Subsequently purchased a set of bathroom cabinets. The store supervisor said that if we had anything special, we wanted they could possibly look at manufacture. From this information, we contacted Karl the Online Manager and had a wall closet made to our dimensions and materials. They do not do installations, so I did it myself. It came in kit set form as there was no room to move a built-up unit in. Fitting was perfect
and exactly matched the existing cabinetry. Next, I ordered online a special bookcase/divider custom made with the materials we wanted from our outline drawings. Quality was excellent at a good price. Secure local packaging. Allow delivery for about 1 month. Made prepayment online with a credit card in all cases. They contacted me by email when ready to pick up. Helpful staff with a good attitude. Clarence Joe.
We love our Peter Hay Kitchen!! We ordered our cabinets online and they were more than what we expected. There was excellence service from Karl, as he helped us with our planning, colour, size and how to fit everything in perfectly. We received our cabinets assembled in careful packing with no damage at all and all we had to do is install them. The cupboards were made from strong, durable material with soft closing, and they look fantastic when they are installed. I recommend Peter Hays Kitchens as they provide exceptional service, with the best quality product for a very affordable price. Mayoma Wijesundera.
Saved a bomb by buying one of their standard units. Was ready on time and great quality. Melody Aislabie.
We decided to go with Peter Hay on a recommendation, a recommendation that we are very happy we took. From my own limited building knowledge, my high expectations plus add my own doubts and regular questions and changes. Karl our contact at Peter Hay was patient, knowledgeable and helpful to our needs throughout. We could not be happier with our final result, and we would, and have recommended Karl and Peter Hay to others. JasonWe absolutely love our Peter Hay Kitchen. I ordered online so i was a little apprehensive until the units arrived. All assembled with beautiful soft close doors and drawers. The units were well packaged no damages in transit and looked far better than expected. We would recommend Peter Hay kitchens to all on price, quality, appearance, style and service. Bronwyn Fletcher.
When I was looking for a kitchen two friends recommended Peter Hay. So, to “test the water” for my kitchen I ordered a laundry. whilst still building and renovating. All the “blokes” working on site were impressed with the cabinetry the materials are of good quality and the absolute bonus they come assembled. The helpfulness from Karl in particular to me, not being a professional ordering and designing a laundry first off then office units and finally the kitchen was exemplary. My husband and I as you would expect had disagreements about the design. The kitchen has been fully functional a month now and everyday he says I love this kitchen. You did a great job. While we were installing the kitchen over a weekend, we had a miscommunication about something in the design and nothing was a problem I text Karl, we fixed it together over the phone the new panel arrived a week later. I would not hesitate to order another or recommend to anyone I know. Donna Dugmore.
We have purchased two online kitchens through Peter Hay in the past 18 months. We found the site as straight forward to use as is possible considering the choices that are available in size, colours etc …. and when we made an oops missing something off our order, they were so helpful at adding it on to join the delivery. There was even a bonus of my partner and I improving our communication skills while discussing our choices! … we did it twice so it can’t be too bad :). We thoroughly recommend both the process and the product … and wouldn’t hesitate to use Peter Hay again. Fiona Delamain.
After visiting a few different show rooms, we decided to go with Peter Hay Kitchen’s for a full kitchen and laundry replacement as part of a complete house renovation project. We found Karl to be very helpful with our understanding of the design, manufacture and install processes and challenges that we had ahead (we were starting our renovations the day after settlement and only had limited access to the property beforehand for measurements etc, we had a tight time frame for the entire project including Christmas shutdowns in the middle and a baby due end of January!). While an “online” order, we were still able to visit the show room and sit down to discuss ideas, features, colours, styles, sizes etc. It was really beneficial to be challenged on different aspects during the design phase and Karl was great at explaining the reality (or impracticality) of having things a certain way and also really knows his stuff. The cabinets arrived fully assembled and on time, which given it was two days before Christmas shutdown was impressive given the other delays we experienced from other suppliers. We did have one cabinet that was unfortunately damaged slightly in transit, however this was replaced quickly without any issues. We arranged our own install and bench top, but Karl was only too happy to provide recommendations and assist with contacting suppliers to make this easy. We are really happy with the end product and have continue to receive great feedback from everyone who has visited since. Matt Hinton.
We’ve brought two Peter Hay kitchens over the last couple of years and both experiences have been really positive. The end result both times was a good quality kitchen at a reasonable price. What I was most impressed with though was their service and turnaround time. I’d definitely use them again. Jacqui Clement.
Excellent service. I sent through a sketch up of what I wanted for my new laundry and Karl suggested ways to improve this, and ensured all cabinets that were ordered fit the space perfectly, allowing for voids etc. Install was easy and the result was exactly what I was after. Kristen Spooner.
Great range of pre-made kitchen and bathroom cabinets. Custom made cabinets are made within a few weeks. Great quality. Jeff Napier.
We have used Peter Hay now for two kitchens; dealing direct for the second. We had no problem dealing with Peter Hay Kitchens remotely as Karl was extremely helpful. We feel the cabinets are very good quality and, combined with a granite bench, the finished kitchen looks high end. We are rapt with the look and convenience of our new kitchen which we achieved at a very reasonable price. Thank you, Karl. Ann Thompson.
Went through Peter Hay directly and offered very sensible and practical advice on design choices. The price of the kitchen was excellent, considering the use of Blum hardware etc as standard. Exact same Melteca laser edge finish cabinets quoted elsewhere was 10k more. I choose to organise my own installer, he was fantastic. I also went direct to a bench top company to save more money. One problem we did have was the end panels are supplied cut to exact size. Our floor was not level, so I needed to get one of these replaced so it fitted to the un level floor. If you area renovating order these oversize and your installer will scribe them to the floor and cut them perfectly on site. It wasn’t a problem to replace it though, I can’t recall if I was charged for the replacement panel, but it would have only been around $50. I plan on using them again for my laundry and another small kitchen. I recommended them to my sister as well, as she was also replacing her kitchen around the same time. I got the plans they had drawn through another company quoted, and they saved more than 10k on the kitchen. She used them too. They are very pleased with the results. They also had problems with the end panels length. Robyn E.
Some great pricing here people. Highly recommend Darren & Mike, good knowledgeable people, good pricing and good options and quality. Mark Richardson.
Working with Peter Hay Kitchens was fantastic. Not only did Karl support me with design aspects, everything went exactly to plan. We were working to a tight schedule and Peter Hay met all of our needs. Creating the kitchen using the website was super easy, there’s a great range of cabinet options and finishes, all budgets are catered for, and it all arrives built to a very high standard and ready to install. I would use Peter Hay again in a heartbeat. Maria Robertson.
We love our new Peter Hay kitchen. It looks elegant and is high quality. Thank you, Peter Hay. If we had one complaint it would be a fairly minor one. Cleaning instruction labels off the units was a nightmare. Jenny Harrison.
Good customer service. Patrick Lee.
We approached Peter Hay Kitchens with our own plans as we were not replacing the whole kitchen, just revamping the layout. We wanted to build on what we had, to update the look and create a better flow and feel. The kitchen they helped us create has perfectly blended the old with the new. The result it is a beautiful new kitchen! I absolutely love the functionality, feel and flow. Everything looks and works so well. There really isn’t anything I would change. They were professional and easy to work with, displaying flexibility, knowledge and understanding of our needs. It has transformed our whole house. Peter Hay Kitchens had the knowledge and the experience necessary to do a great job. I am sure you will love the results you will get
working with them. We would like to give special thanks to Karl O’Hanlon for his personalised input. Anne & Tony, Kerikeri.
Great and friendly staff. Sham Ladkoo.
We selected Peter Hay Kitchens for our kitchen remodel because they provided customer confidence and options…. a professional custom design service or an on-line shop providing componentry to meet our specifications. The guidance and assistance provided with the online service we elected to use was second to none. The real clincher for us was access to view products in the showroom without sales pressure and being shown the impressive factory where our components would be made. Resulting on-time delivery as ordered at agreed cost says it all. Done deal, happy customers. Peter & Barbara Brandley.
We recently purchased a new kitchen for our property in Central Otago through Peter Hay Kitchens Ltd. The assistance and professionalism provided by their representative was of a very high standard. We are very pleased with the quality and look of our new kitchen. We can certainly recommend dealing with Peter Hay Kitchens Ltd. Carol & Rex Baxter.
Great product, knowledgeable helpful staff. We worked directly with Peter Hay online and Karl on a small kitchen renovation – they provided sensible practical advice with experience of design options to develop our custom design for self-installation. Time frames were as agreed, and parts delivered with good protection. The one minor error was replaced quickly, quality Blum hardware used throughout and after 6 months of use still very happy with the result. Carl – Kingsland.
Thanks Karl and Peter Hay kitchens for the excellent service, we got a bespoke kitchen made to fit our space for the price of a DIY off the shelf kitchen and much better quality, all the cabinets were delivered fully assembled and slotted straight in. This was all done online and was all pretty straight forward. Highly recommend Peter Hay, will be purchasing our next kitchen from them when the time comes, great service and after sales support. Many thanks, the Snaiths.
Karl and the team at Peter Hay Kitchens were exceptional. We ordered our cabinetry on-line and for the price of a DIY kitchen we got a custom-made product with push-to-open doors, soft-close drawers and full height cabinets. And all delivered pre-assembled! Great quality, fantastic customer service, and helpful support from the design phase right through to installation. Helen B.